Designing organizations: an executive briefing on strategy, structure, and process

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Using his patented and successful star model, he outlines for any leader the basic design categories and processes that must be integrated to produce efficient systems. In this edition, you will find straightforward, easy-to-follow tools that outline parameters for selecting a design structure and can help you organize your company to acclimate to the changing needs of your customers, work its way to the top, and stay there!

Buy from Amazon. Galbraith, Jossey-Bass, Since the landmark book Designing Organizations was first published in , leaders have become more and more concerned with he challenges inherent in managing complexity within their organizations.

Designing Organizations : An Executive Briefing on Strategy, Structure and Process

Please try again later. Format: Hardcover. It emphasizes that design is a key task of the leader. It suggests that effective organizations are necessary for competitiveness and they are a growing source for competitive advantage.


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The focus of the book is therefore on equipping leaders with the understanding and the tools necessary to create organizations that are superior to those of their competitors. In the star model, design policies fall into five categories : 1 Strategy, 2 Structure, 3 Processes, 4 Rewards, 5 People.

Galbraith writes, "I wish to emphasize once again the role of leader. I see the leader as a decision shaper rather than a decision maker. The decision-shaping role is achieved through the organizational design. The star model provides the management-controlled policies that will influence how others make decisions. Mohrman et al - Tomorrow's Organization There was a problem loading comments right now.

Showing 0 comments. Sort by: Newest Oldest. Characteristics of NBUs Are structured around a clear, demonstrable value proposition customers are willing to exchange money for goods and services Have authority and responsibility for developing and executing either all or key portions of strategy Have line authority to make decisions and execute strategy Have control over resources necessary to implement their strategies Have accountability for revenue and profitability : 8 CLC Corporate Executive Board. The process begins with an analysis of who the customers are, what they need, and what they are likely to pay for.

After a company has defined the appropriate businesses, it develops a structure and defines its relationship to the corporate parent and to the supporting capabilities essential to operations. Finally, the linkages must be developed that glue the company together. This five part framework is detailed in Figure 9 below: 6 Apply the NBU litmus test, outlined on the previous page, to all elements of the corporate portfolio. The structural options outlined on page 4 of this document will guide this process.

Define the Business 1 Define Relationship with Global Core 3 Define Linkages 5 Linkages must be clearly thought out, and range from vision and values to specific management processes. Linkages also includes the systems for developing strategy, delegating authority, and managing performance. In conjunction with developing the overall business unit structure in step two, organizations define NBU relationships with the Global Core. The five key missions of the Global core are as follows: Strategic Leadership provide guidance for future growth Identity formulate a shared vision, set of values, corporate identity, and coherence Control exercise performance monitoring and coordination Capital minimize the cost of capital and fund growth Capabilities ensure corporate-wide access to world-class, low-cost capabilities Define Business Services 4 In addition to a new relationship to the parent, the NBU model gives companies an opportunity to redefine corporate services, a model for delivering corporate support by combining services from headquarters and business units into a distinct, market-efficient entity, as detailed below: Provide cost-effective, client-driven services e.

These tests are highlighted in Figure 10 below: 7 Figure Fit and Good Design Tests Fit tests provide an initial screen for design alternatives, revealing whether the structures support the company s strategy, talent pool, and characteristics.

Account Options

The Market Advantage Test assess a design s fit with the organization s market strategy and sources of competitive advantage. The test includes the three components and guiding questions depicted below: Component Determine whether structure fits market strategy Determine if structure directs enough attention to each market segment Determine if structure supports key sources of market advantage Guiding Question Does the design reflect focus on key market segments? Is every segment owned by at least one business unit? Does design support speed to market, solutions selling, etc.?

The Parenting Advantage Test define corporate level parent activities that add value to the entire organization and should be allocated to the corporate center. The People Test consider key players in the organization and determine if the design provides appropriate responsibilities and reporting relationships, solidifying key stakeholders commitment. The two main components of this test and guiding questions are highlighted below: Component Determine whether structure defines roles and responsibilities such that employees leverage their strengths Assess staffing needs Guiding Question Are there employees who will forfeit power in the new structure?

Have pivotal positions within the new structure been appropriately identified? The Feasibility Test consider the context in which the organization operates. Identify barriers to success due to any of the following constraints: government regulations, interests of company stakeholders, limitations of information systems, and corporate culture.

Good design tests refine a chosen design by addressing potential problem areas, including the balance between empowerment and control. The Specialist Cultures Test control for the new design s effect on groups where performance is contingent on their ability to operate outside the prevailing corporate culture e. The two main components of this test and guiding questions are highlighted below: Component Identify specialist cultures Assess vulnerability Guiding Question Which groups think and work in ways that are different from organizational norms to maximize performance?

Are these groups significantly different from and therefore at risk for domination by the units to which they report? The Difficult Links Test identify structural deficiencies that lead to inability to achieve coordination across business units through any of these six basic links: shared knowledge, shared tangible resources, pooled negotiating power, coordinated strategies, vertical integration, and new business creation. The Redundant Hierarchy Test control for inefficiencies resulting from unnecessary organizational layers.

The Accountability Test ensure that each unit, especially if decentralized, has appropriate controls over its performance and that these controls suit the unit s responsibilities, are economical to implement, and motivate managers. The Flexibility Test ensure that future innovations will not face undue challenges because of the new design. The two components of this test and guiding questions are as follows: Component Guiding Question Determine whether design supports innovation Does the design support potential new and adaptation to changing environments opportunities?

Does the design pose a risk of entrenchment Identify pockets of resistance to future change even if priorities change? Based on Galbraith s Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy. Designing the Customer-Centric Organization, Center for Effective Organizations, This teleconference deck, written by Galbraith, provides examples of how organizations can use the star model to pursue customer-centric and solutions-oriented strategies.

Kaplan and David P.

Evaluation Copy

Norton, This book provides greater detail on and further implications for business inherent to the balanced scorecard methodology. This document can be obtained from Harvard Business Publishing. This article includes examples and details regarding how organizations can conduct each test outlined in this brief. The Corporate Executive Board encourages members who have additional questions about this topic to contact their research manager for further discussion.

The views expressed herein by third-party sources do not necessarily reflect the policies of the organizations they represent. This project relies upon data obtained from many sources, however, and the CLC cannot guarantee the accuracy of the information or its analysis in all cases. Furthermore, the CLC is not engaged in rendering legal, accounting, or other professional services.

Its projects should not be construed as professional advice on any particular set of facts or circumstances. Members requiring such services are advised to consult an appropriate professional. Neither Corporate Executive Board nor its programs are responsible for any claims or losses that may arise from any errors or omissions in their reports, whether caused by Corporate Executive Board or its sources. Obtained through [Accessed 1 November ]. Obtained through [Accessed 11 November ]. IGG S. All rights reserved. Setting the context Businesses are going through significant.

The framework consists of a series of design policies that. March, www. Organizing for Sourcing Excellence Insights for impact on profitability and revenue. The Transformation of Procurement Strategic decision making opportunities that can have immediate impact on profitability.

As Published at tdwi. These systems. Business white paper Best practices in project and portfolio management Practical advice for achieving greater value and business benefits Table of contents 3 Introduction 3 The importance of best practices.

Architecture Short Course: How to Develop a Design Concept

Explain the stages of identification and analysis that precede strategy selection. Identify the two international strategies. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? So all eyes often turn to human resources HR to increase. Goal-based Leadership Introducing an efficient management approach Why are so many goals not relevant for the organization? Is it because goals are often cascaded pushed by top management?

Or is it management. Banking Application Modernization and Portfolio Management Key Challenges and Success Factors As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. The evolution of the IT manager The move to service management Executives are turning more and more to IT to help their business swiftly adapt its processes to accommodate changing market conditions.

Functional organization 2.

Organization Design

Projectized or dedicated teams 3. Gang Liang, Christopher Thomas,. Seminar The Organization of International Business Chapter 15 Learning Objectives p Profile the evolving process of organizing a company for international business p Describe the features of classical. Closed blocks outsourcing How life insurers can reduce cost and improve focus Introduction Life insurance is a business in which customers are serviced long after the sale.

Servicing includes policy administration,. Long live relationship management! But it s not just about customers anymore.

The Global Organization Design Society

The value chain has grown so long. Page 3. Today s enterprises.


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Companies in almost every industry. Are you diluting the value of your outsourced recruitment process? Many enterprises have an outsourced recruitment process solution in place. But is the solution. Product strategists. SaaS Means Change Life was great until the cloud came around. Your software. A paper based. RO-Why: The business value of a modern intranet 1 Introduction In the simplest terms, companies don t build products, do deals, or make service calls people do.

But most companies struggle with isolated. Table of contents Executive summary Pharmaceutical Sales Certificate Target Audience Medical representatives Objective The objective of this program is to provide the necessary skills and knowledge needed to succeed as medical representatives. A HR Model is an organization s strategic framework. To help close the gap between strategy and execution, we ve created the Essentials Guide to Strategic Planning, which provides an end-to-end.


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